This distance learning Certified Executive Assistants (Diploma) course provides relevant, comprehensive instruction on the key administrative duties of an executive secretary. Delivered exclusively online, learners of this course will benefit from:
• A relevant comprehensive, practical and application-based curriculum
• Self-paced study – study whenever, wherever
• No assignment deadlines
• Online tutor support
Course Features
- Lectures 22
- Quizzes 3
- Duration 120 days
- Skill level Intermediate
- Language English
- Students 41
- Certificate Yes
- Assessments Self
Curriculum
- 3 Sections
- 22 Lessons
- 120 Days
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- MODULE 4: BUSINESS WRITINGEvery assistant spends a considerable amount of her or his time communicating. Much of this communication is written. Writing is an example of one-way information transfer. Whether it is a letter, e- mail, memo, fax, proposal or report, it is important that it achieves its purpose. To do that it needs to be clear, persuasive, well presented and devoid of grammatical, spelling or punctuation errors. Your boss relies on you to be able to do this.11
- MODULE 5: EXECUTIVE ASSISTANT SKILLS9
- 3.0Confidence Building and Self Esteem
- 3.1Organisational Skills30 Minutes
- 3.2Stress Management
- 3.3Ergonomics and Health
- 3.4Emotional intelligence / resilience
- 3.5Relationships and People Management Skills
- 3.6Social Media and Networking Skills
- 3.73 Days
- 3.8Assessment Test: Module 5 – Executive Assistants Skills50 Minutes1 Question
- MODULE 6: CUSTOMER SERVICE8
- 4.1Introduction to Customer Service Excellence
- 4.2Understanding Customer Needs and Expectations
- 4.4Communicating Effectively with Customers
- 4.5Customer Relationship Management (CRM)
- 4.6Elements of Customer Service Excellence
- 4.7Customer Need Research Methods
- 4.93 Days
- 4.10Assessment Test: Module 6 – Customer Service30 Minutes30 Questions
