Curriculum
- 10 Sections
- 19 Lessons
- 120 Days
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- Introductory Session1
- Management and Organisational Behaviour6
- Business & Its Environment2
- Change Management1
- Marketing Management1
- Business Policy and Strategic Management2
- Leadership and Stakeholder Management5
- Customer Service6
- Project Management0
- Accounting Basics & Financial Management0
Elements of Customer Service Excellence
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