We are delighted to invite you to our 2025 Administrative Professionals’ Winter School which will take place from the 01st – 05th July 2025, at the Tamarind Resort (Kariba).
Welcome to the 2025 Administrative Professionals’ Winter School…
In today’s dynamic corporate environment, the role of the Executive and Administrative Assistant is expanding beyond traditional administrative tasks. With responsibilities evolving to encompass complex projects, stakeholder management, and strategic decision-making, an executive assistant’s professional trajectory is geared toward becoming a Senior Executive Assistant or transitioning into managerial positions.
This conference aims to lay a solid foundation for executive assistant certification, cultivating the comprehensive skill set necessary to excel. Participants will understand the multifaceted nature of executive assistant tasks, set smart goals for personal development and recognize the significance of dedicated training for executive assistants.
Participants will emerge from this Administrative Professionals training conference with a certificate and a deeper understanding of what it means to be an effective assistant, fully equipped to tackle the challenges and responsibilities that define the role in the modern workplace.
Topics lined-up…
- Revolutionizing Admin Roles with AI + Tech
- Strategic Skills in Partnering with Your Management for Administrative Professionals
- The Customer-Centric Assistant
- Negotiating and Dispute Resolutions
- Mastering Business Strategy for Assistants
- Critical Thinking and Problem Solving
- Inside the Boardroom: Exploring Governance for EAs
- Understanding Management and Leadership Styles
Who is it for…
The Winter School is designed to provide valuable insights and knowledge for Secretaries, Assistants, Receptionists, Executive Assistants, Executive Officers, Personal Assistants, Office Coordinators, Office Managers, Administrative Assistants, Administrative Managers, Business Support Staff and Executive Support Staff from across the nation and beyond.
Activities lined-up…
- Spurwing Island Day Trip plus Fishing and Sunset Cruise
- Game Drive including Crocodile Farm Visit
- Kariba Dam Wall Tour
- Quad Biking
- Team Building
Cost of Attending…
Early Bird Rate: (Pay by 04 April)
Platinum (Incl Return Flight to Harare): »»USD 1,485.00
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Gold (Own Trans & With Accommodation): »»USD 1,420.00
Regular Rate: (05 April – 30 May)
Platinum (Incl Return Flight to Harare): »»USD 1,585.00
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Gold (Own Trans & With Accommodation): »»USD 1,520.00
Late Rate: (31 May – 30 June)
Platinum (Incl Return Flight to Harare): »»USD 1,685.00
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Gold (Own Trans & With Accommodation): »»USD 1,620.00
NB: All packages cover; conferencing and course slides, stationery, teas, meals, refreshments, cordials, activities and certificates.
Discounts…
- 5% Corporate Discount for 5 or more bookings from the same organization.
- 10% Membership Discount for students/ members of the Administrative Assistants Academy.
To make your bookings (our banking details) …
Pay to our bank account; (Administrative Assistants Academy, Stanbic Bank (Msasa Branch), USD Account #: 9140006044394) and confirm by emailing your booking form and proof of payment.
We look forward to warmly welcoming you to this 2025 Administrative Professionals’ Winter School.
Yours faithfully
FOR ADMINISTRATIVE ASSISTANTS’ ACADEMY
Tafadzwa Mawanga
Training Coordinator
Call: +263717077927, +263789732986
Email: admin@adminassistantsac.com
Detailed Course Outline
1. Revolutionizing Admin Roles with AI + Tech
Join us for an exhilarating workshop focused on AI and tech innovation, designed specifically for administrative professionals. Dive deep into the art of harnessing the latest AI and tech advancements to revolutionize your problem-solving skills. This session will immerse you in a world brimming with untapped potential, showcasing how the newest tech tools can turn everyday administrative challenges into avenues for efficiency and professional growth. You’ll leave not only equipped but also inspired to integrate these avant-garde solutions, transforming your approach to technology in problem-solving and elevating your workflow to new heights of productivity.
Participants will learn how to:
- Simplify everyday tasks: Uncover time-saving features and functions within Microsoft 365 applications to streamline your workload and boost productivity.
- Execute tasks more efficiently using tips, tricks, and best practices for creating, collaborating, analyzing, automating, and executing within the Microsoft 365 ecosystem to maximize your impact in your role, focus on high-value tasks, and achieve more with less effort.
- Work smarter and grow smarter: Implement innovative strategies to promote a growth mindset and adopt new ways of working that align with your professional development goals.
- Master and enhance collaboration: Explore efficient collaboration techniques using Microsoft 365 applications to improve communication and teamwork across your organization.
2. Strategic Skills in Partnering with Your Management for Administrative Professionals
This administrative skills training course combines proven methods with new insights to improve your collaboration with your boss. You’ll gain a wider perspective on your role through breakout sessions, exercises, and real-world case applications.
Course Highlights:
- Build trust and credibility to strengthen your relationship with your boss.
- Enhance your effectiveness in goal setting, prioritizing, planning, decision making, relationship building, and listening.
- Improve your communication skills by gaining awareness of behavioural styles.
- Learn to make strategic decisions in collaboration with your boss or independently.
3. The Customer-Centric Assistant
Service orientation and customer service are the skills on the rise named by the World Economic Forum. A core field where assistants have served in for decades. Assistants nowadays are not just gatekeepers or schedulers; they are pivotal in shaping the customer experience, often from behind the scenes. But what does it truly mean to be a customer-centric assistant? How can assistants, in their unique positions, become the champions of customer satisfaction? Through this talk, we will uncover the essence of a customer-first approach and explore how the subtleties of your role can make a substantial impact on client relationships and, ultimately, our company’s success.
4. Negotiating and Dispute Resolutions
This Negotiating & Dispute Resolutions training course is designed to enhance participants’ negotiation skills, a crucial competency in both professional and personal contexts. Participants will gain valuable communication and interpersonal skills while learning the essentials of planning and objective setting for negotiations. This Negotiating & Dispute Resolutions course also includes self-assessment opportunities, allowing delegates to evaluate their negotiation abilities, particularly in team-based negotiations.
Through a structured approach, delegates will explore the key stages of the negotiation process, understand how disputes emerge, and develop strategies to navigate the negotiation process effectively. They will be introduced to the terms associated with negotiation strategy and learn to recognize and counter various tactics and ploys. The Negotiating & Dispute Resolutions course emphasizes the importance of team dynamics when negotiating and provides practical exercises to develop effective negotiation strategies.
5. Mastering Business Strategy for Assistants
Unlock the essence of being a truly strategic Executive Assistant by mastering two critical dimensions.
First, dive into the art of aligning with your organization’s and executive’s goals and KPIs, forging a collaborative partnership where your administrative expertise complements their leadership vision. Strategic EAs don’t just think strategically – they act decisively, working in lockstep with their executives to achieve shared objectives, rather than waiting for direction.
Second, explore the power of managing your executive strategically. This means anticipating needs, proactively offering solutions, adding tangible value, and optimizing their time to ensure every moment – and every dollar of their salary – delivers maximum impact.
Key Learning Points
How Executive Assistants can boost executives’ productivity
- Becoming the Indispensable Management Business Partner
- You are not ‘just an admin’ – becoming a strategic management partner
- Key PA/EA’s quality in the new normal: Resilience
- Demonstrate your Worth at the workplace
6. Critical Thinking and Problem Solving
- Distinguish facts from assumptions to pursue better conclusions
- Develop an inclusive perspective for improved problem-solving skills
- Ask the right questions to identify and address root causes
- Break free of thinking ruts and release a flow of ideas
- Analyze potential outcomes and assess risks and benefits to make reasoned and informed decisions
7. Inside the Boardroom: Exploring Governance for EAs
Whether you’re exploring career opportunities related to governance, already supporting a board, or simply curious about how board roles intersect with executive leadership, this session takes you inside the boardroom, beginning with a look at the foundations of good governance. Examine emerging governance priorities that affect boards and learn what’s expected of governance professionals – the people who support boards and serve as a liaison between the board, the leadership team, and other key stakeholders. We’ll look at transferable skills you can bring to the boardroom, and how to hold your own and thrive as you interact with influential people.
Learning Objectives:
- Confidence through credibility: the foundations and principles of good governance
- Roles, responsibilities, and opportunities to influence board effectiveness
- Board dynamics: relationships, conflicts, and traits to help you thrive as a governance professional
8. Understanding Management and Leadership Styles
- Self-awareness and Understanding Others
- Tips for Cross-Cultural and Remote Work
- Working More Effectively with Top Management Team
- Decision-Making Strategies
- Analysing and Diagnosing Issues
- Concentrating on Effective Decision Implementation
