ESSENTIAL SKILLS FOR ADMIN PROFESSIONALS’ MASTERCLASS, PLUS TEAM BUILDING
Join us for this Essential Skills for Admin Professionals’ Masterclass for an amazing career development experience!
This masterclass is crucial in providing participants with the tools and techniques necessary to effectively manage administrative tasks and support the overall functioning of a company.
This course explains best practices, time management, and communication skills, enabling participants to perform their duties with proficiency and confidence.
What’s in Store for You:
- Adapt to Global Business Practices: This course helps you align your diverse skills with the demands of today’s quick-moving business world, connecting you to global standards and practices.
- Learn from the Best: Gain world-class executive support skills through essential training and development.
Who is this Masterclass for?
This online training course is suitable to a wide range of professionals but will greatly benefit:
- Secretaries
- Executive Secretaries
- Personal Assistants
- Executive Assistants
- Office Managers and Team Leaders
- Administrative Assistants and Co-coordinators
- Business Support Executives
- Any individual working in the office support field
Topics lined-up…
- The Assertive Assistant
- The Organised Assistant
- Save 90mins A Day Using Outlook
- Critical Thinking, Creativity, Problem Solving and Decision Making
- Conflict Resolution: Dealing with Difficult People
- Meeting Management: The Art of Making Meetings Work
- Protocol & Diplomacy
- Tuning Up Your Team: Cultivating High Performance
Cost of Attending…
Early Bird Rate: (Pay on or before 29 February) »»USD365.00
Late Rate: (01 March – 13 March) »»USD 395.00
NB: All packages cover; daily return transport to Harare CBD, teas, lunch, conferencing, team building and course certificates.
Discounts…
- 5% Corporate Discount for 5 or more bookings from the same organisation.
- 10% Membership Discount for students/ members of the Administrative Assistants Academy – become a student/ member and enjoy this membership benefit and many more!
To make your bookings (our banking details)…
Pay to our bank account; (Administrative Assistants Academy, Stanbic Bank (Msasa Branch), USD
Account #: 9140006044394) and confirm by emailing your booking form and proof of payment.
We look forward to warmly welcoming you to this Administrative Professionals Regional Conference.
Yours faithfully
FOR ADMINISTRATIVE ASSISTANTS’ ACADEMY
Tafadzwa Mawanga
Training Coordinator
Call: +263717077927, +263789732986
Email: admin@adminassistantsac.com
Detailed Course Outline
1. The Assertive Assistant
- Defining your role and assertiveness
- Why is assertiveness so difficult?
- A comprehensive list of assertive things to say/do
- Saying “no” with confidence and without feeling guilty
- Being who you are and saying what you feel
- 8 ways to persuade your colleagues
- Managing your manager/s
- Gaining control of your inbox
2. The Organised Assistant
- Set SMART goals
- Plan, schedule and prioritise work
- Apply the important/urgent matrix to activities
- Organize the workspace to ensure maximum productivity
- Organize paper and digital filing by using various systems e.g. color coding, tickler files
- Plan and prepare for meetings, events, and travel
- Manage small projects successfully
- Apply tips and techniques for effective time management
3. Save 90mins A Day Using Outlook
Outlook Tasks
- 16 Ways to add items to your Task list
- Mastering Categories with Tasks
- 90 sample Categories used by past delegates
- Assigning a Task as an email
- Co-work by sharing your Task list
- Using Tasks to manage projects
Calendar
- 5 ways to convert an email into a Meeting Request
- Sending your Calendar availability as an email
- Colouring all appointments automatically without using categories
- Managing time zones seamlessly
- Scheduling appointments quickly using overlay
- Using FindTime to automatically find out when everyone is free for a meeting
- Creating your own calendar with personalised data
- Creating Outlook groups to enable true collaboration
- Sending personalised emails to 1000s – even with attachments
- Colour coding incoming emails
- Advanced searching of emails
- Creating custom search folders for future use
- Changing the subject and content of any email you receive
- Using Quick Parts for brilliant email templates
- Using Rules to manage incoming/outgoing emails
Teams
- Learn all the ways Outlook and Teams work together
4. Critical Thinking, Creativity, Problem Solving and Decision Making
- Identify the difference between critical thinking and creativity
- Identify challenges in the workplace and apply critical thinking and/or creative skills to solve them
- Think, act, and do things differently
- Generate new ideas and original solutions quickly and easily
- Evaluate and select best ideas and solutions
- Apply the IDEAL strategy for problem solving
Results-oriented Time Management Strategies
- Identifying and Dealing with Time-wasters
- Handling Interruptions (how to protect your productive time)
- Planning (what you have to do)
- Prioritisation (what you must do first)
- Save Time When Planning a Presentation
5. Conflict Resolution: Dealing with Difficult People
- Define and understand the different sources of conflict
- Identify personal conflict resolution styles
- Apply influencing skills and explore relationships with others
- Manage conflict in teams and engage in effective team problem solving
- Use the different bases of power and change them according to the situation
- Practice different strategies of winning the hearts and minds of people
6. Meeting Management: The Art of Making Meetings Work
- Preparing and planning for meetings
- Invitations and agenda
- Punctuality and Hospitality
- Minute Taking and Distribution
- The Role of the Minute taker
- Guidelines of teleconferences and video Conferences
- Venues- equipment and visuals
- Identifying urgent messages that interrupt meetings
- Understand the value of meetings as a management tool
- Recognize the critical planning step that makes meeting time more effective
- Develop and practice techniques for handling counterproductive behaviors
7. Protocol & Diplomacy
Protocol
- Introduction to Protocol and Diplomacy
- Basics of Diplomacy
Precedence or Seniority
- International Government Systems
- Official Table of Precedence of different countries
- Practical application at the office
Official Forms of Address and Titles
- Introductions
- Verbal use of forms of address and titles
- Written use of forms of address and titles
Social Etiquette
- Telephone, e-mail and voice mail etiquette
- International etiquette
- Table etiquette
8. Tuning Up Your Team: Cultivating High Performance
This session, will explore the secrets behind cultivating high performance within your team, providing insight on how to lead your team from good to great!
