Join us for this Receptionists & Front Office Staff Essential Skills Masterclass for an amazing career development experience!
Overview
The aim of this two-day masterclass is to equip receptionists and front desk operators to be more productive and professional in the workplace. The role of the receptionist / front desk operator has changed dramatically over the past few years and these are your jewels and gems in your company who can make or break the professional image you would like to project to current or potential customers.
In all businesses, the first and ongoing impressions of most clients are based on their interactions with your receptionist. Good receptionists are the key elements in a company’s success.
This course has been developed specifically to equip receptionists and front office staff with all the essential skills to better manage the workloads and activity profiles that form the engine-room of efficient organizations.
Key Learning Points
- Conveying a positive professional image, working with energy and efficiency
- Build a better foundation for a great customer experience
- How to convey a professional image on the telephone
- Listening skills to make your customers feel listened to and respected
- How to deal with difficult people on the phone and face-to-face
- Be prepared to handle emergencies, threats and unexpected situations on the front desk
- Effective time & priority management
- Learn the skills to gain power and effectiveness
Who is this Masterclass for?
- Receptionists
- Frontline staff
- Call centre agents
- Switchboard operators
- Customer service representatives
Topics lined-up…
- Projecting a Professional & Efficient Image
- Effective Communication Skills (Verbal Communications, Telephone Etiquette, Listening Skills, etc).
- Excellence in Customer Service (Including How to Handle Difficult Customers/People)
- Managing Multiple Priorities for the Front Desk
- Safety and Security at the Front Desk
- Organization Skills Required at the Front Office
- Assertiveness Skills for Front Desk Personnel
Fees…
ZWL $76,500.00 per delegate; covering course material, stationery, teas, lunch, refreshments, cordials and the Receptionists & Front Office Staff Essential Skills Masterclass certificate.
(Please note: accommodation and dinner excluded)
